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Terms and Conditions
By placing an order in person, over the phone or by email, customers are bound to the following 'Cleaning Gleaming Services' Terms and Conditions:
SERVICES
1. REGULAR DOMESTIC CLEANING
1.1: 'Cleaning Gleaming Services' fees are payable by the client via bank transfer or cash if agreed. These will be paid into our nominated account as per cleaning schedule.
1.2: 'Cleaning Gleaming Services' reserves the right to suspend cleaning services if payments are missing or if payment isn't received within 7 days of placing the order.
1.3: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that the cleaner may discuss a variation on the planned duration if, in practise, it appears to be required.
1.4: Cleaning Gleaming Services agrees to provide a task list and all cleaning detergents and equipment (vacuum cleaner, mop, bucket) required to carry out the service, unless other arrangements have been made with 'Cleaning Gleaming Services'. Any cleaning equipment provided by the customer, should be safe and in full working order.
1.5: If collection of keys is required from a location outside the postal code area charges may apply.
1.6: 'Cleaning Gleaming Services' will not be held responsible for any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
1.7: 2 hours minimum contracted hours are required for domestic cleans.
1.8: All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.
1.9: We do not employ the cleaners. All the cleaners are self-employed and the payment of Tax and NI as a vetted independent person is their own responsibility.
1.10: The Client must allow the cleaner access to hot water and power.
1.11: By entering under this Terms and Conditions with 'Cleaning Gleaming Services', after the termination of the cleaning service providing by 'Cleaning Gleaming Services', the Client must not hire or use any home-related services provided by a present or past cleaner introduced to the Client by 'Cleaning Gleaming Services'. If the Client does wish to hire or use home-related services provided by such a cleaner our referral fee is £80.
1.12: In case of a complaint, 'Cleaning Gleaming Services' requires to be notified within 24 hours after completion of the cleaning work. All complaints will be dealt with efficiently once payments are up to date; should any payment be made after 8 weeks of the clean taking place and the complaint being raised, 'Cleaning Gleaming Services' has the right to suspend the complaint and close the matter.
1.13: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.
1.14: The insurance policy is subject to further terms and conditions available from the 'Cleaning Gleaming Services'. Any damage caused by bleach is not covered. 'Cleaning Gleaming Services' will not arrange for the insurance to be referred if the 'Cleaning Gleaming Services' fee has not been paid by the Client in accordance with terms and conditions of this agreement. An insurance taken out by the Client may void the insurance policy in this clause in which even and loss will only be recoverable under the policy of the Client.
2. END OF TENANCY CLEANING / SPRING CLEANING / MOVE IN & OUT CLEANING / PROFESSIONAL CLEAN / AFTER PARTY CLEAN
2.1: 'Cleaning Gleaming Services' reserves the right to amend the initial quotation, should the client's original requirements change.
2.2: If collection of keys is required from a location outside the local area, a transport fee will apply.
2.3: The Client must allow the cleaner access to hot water and power.
2.4:'Cleaning Gleaming Services' will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
2.5: 'Cleaning Gleaming Services' will provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket and portable ladder) required to carry out the service, unless the customer want to supply their own
2.6: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.
2.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.
2.8 In case of a complaint, 'Cleaning Gleaming Services' requires to be notified within 24 hours after completion of the cleaning work.
3. AFTER BUILDERS CLEANING
3.1: 'Cleaning Gleaming Services' reserves the right to amend the initial quotation, should the client's original requirements change.
3.2: If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £10 charge will apply.
3.3 The Client must allow the cleaner access to hot water and power.
3.4: 'Cleaning Gleaming Services' will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
3.5: 'Cleaning Gleaming Services' will provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket) required to carry out the service.
3.6: The sales advisors can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.
3.7: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.
4. ONE-OFF GENERAL CLEANING
4.1: Cleaning Gleaming Services can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.
4.2: Customer may provide all cleaning detergents and equipment (vacuum cleaner, mop, bucket) required to carry out the service, unless other arrangements have been made with Cleaning Gleaming Services. Any cleaning equipment provided by customer, should be safe and in full working order.
4.3: If collection of keys is required from a location outside the postal code area of the cleaning scheduled, £10 charge will apply.
4.4: 'Cleaning Gleaming Services' will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
4.5: All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.
4.6: We do not employ the cleaners. All the cleaners are self-employed and the payment of Tax and NIN as a vetted independent person is their own responsibility.
4.7: The Client must allow the cleaner access to hot water and power.
4.8: By entering under this Terms and Conditions with 'Cleaning Gleaming Services', after the termination of the cleaning service providing by 'Cleaning Gleaming Services', the Client must not hire or use any home-related services provided by a present or past cleaner introduced to the Client by 'Cleaning Gleaming Services'. If the Client does wish to hire or use home-related services provided by such a cleaner our referral fee is £80.
4.9: In case of a complaint, 'Cleaning Gleaming Services' requires to be notified within 24 hours after completion of the cleaning work. No claims will be entertained after the above time limit.
4.10: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, items of sentimental value, art and antiques.
4.11: The insurance policy is subject to further terms and conditions available from the 'Cleaning Gleaming Services'. Any damage caused by bleach is not covered. 'Cleaning Gleaming Services' will not arrange for the insurance to be referred if the 'Cleaning Gleaming Services' fee has not been paid by the Client in accordance with terms and conditions of this agreement. An insurance taken out by the Client may void the insurance policy in this clause in which even and loss will only be recoverable under the policy of the Client.
5. PAYMENTS
51: Payment is requested on completion on the day of the cleaning session via an invoice being sent out.
5.2: Payment can be made in cash if agreed in advance with the Director on completion of the service
5.3: If payment is not made after 7 days of invoice being sent out then a reminder will be sent out to the client. A charge of £100 will be added to the debt on top of the initial invoice due. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.
5.4 A deposit of £30 will be taken for first time cleans, this will be part of the full cleaning payment total. If the clean is cancelled then the deposit is non-refundable.
6. COMPLAINTS & CLAIMS
6.1: The customer accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.
6.2: If the customer has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been carried out.
6.3: 'Cleaning Gleaming Services' may take up to 7 working days to respond to a complaint.
6.4: 'Cleaning Gleaming Services' will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.
6.5: Complaints are accepted verbally over the phone and in writing (letter, email or fax). Complaints must be reported on completion or in the following 24-hour.
6.6: All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewellery, items of sentimental value (the customer will be credited with the items present cash value), art and antiques.
6.7: Key replacement/locksmith fees are paid only if keys are lost by our operatives. There is a £30 per household liability limit.
6.8: 'Cleaning Gleaming Services' agrees to keep all customers' information confidential.
7. INSURANCE
7.1: 'Cleaning Gleaming Services' has Public Liability Insurance. The policy will cover any accidental damages caused by an operator working on behalf of 'Cleaning Gleaming Services', reported within 24 hours of service date.
7.2: 'Cleaning Gleaming Services' reserves the right to refuse to share any of the confidential company's documents.
8. CUSTOMER SATISFACTION
8.1: Customer understands that he/she is not entitled to any refunds.
8.2: If the customer is not completely satisfied with a cleaning job, 'Cleaning Gleaming Services' will re-clean any areas and items to customer's satisfaction. Therefore customer must allow the cleaner to be returned.
8.3: Customer may be present at all times during the recovery-clean. 'Cleaning Gleaming Services' reserves the right not to return a cleaner more than once.
9. LIABILITY
9.1: 'Cleaning Gleaming Services' reserves the right not to be liable for:
9.2: Completing tasks which are not stated on our task list;
9.3: Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power;
9.4: Third party entering or present at the customer's premises during the cleaning process;
9.5: Wear or discolouring of fabric becoming more visible once dirt has been removed;
9.6: Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;
9.7: Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard carpet cleaning equipment;
9.8: Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.
9.9: If the customer has got items which need special cleaning methods and special cleaning detergents, 'Cleaning Gleaming Services' reserves the right to refuse the provision of the cleaning detergents.
9.10: 'Cleaning Gleaming Services' will advise the client to provide the specific cleaning detergents and to pass cleaning instructions to the sales advisors when placing the order or give instruction to the present cleaner.
10. CANCELLATIONS
REGULAR DOMESTIC CLEANING
10.1: Customer may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice.
10.2: Customer agrees to pay the full price of a cleaning visit if the customer cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
10.3: Customer agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys.
10.4: Customer may terminate the cleaning service by giving 4 weeks (28 days) advanced notice in writing and specifying the last cleaning date and give reason.
END OF TENANCY CLEANING/ SPRING CLEANING / AFTER PARTY CLEAN/COMMERCIAL CLENING.
10.5: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
AFTER BUILDERS CLEANING:
10.6: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
ONE OFF GENERAL CLEANING:
10.7: 24 hours notice is required if customer should either decide to cancel or re-schedule a cleaning appointment.
AFTER CANCELLATION OF THE CLEANING SERVICE
11.1: By entering into a service agreement with 'Cleaning Gleaming Services', the customer agrees that after the termination of the cleaning service he/she will not hire or use any domestic services provided by a present or past cleaner introduced to the customer by 'Cleaning Gleaming Services'. If the customer wishes to hire or use domestic services provided by such a cleaner then he/she must pay a referral fee of £80.
These terms and conditions shall be governed by the relevant United Kingdom law, and by agreeing to be bound by them the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom. 'Cleaning Gleaming Services' reserves the right to make any changes to any part of these terms and conditions without giving any prior notice. Should any of the above clauses change all existing customers will be notified. Please check this website for updates.